Shipping policy

Thank you for shopping with us! We want your experience to be seamless, so please review our shipping policy below for information on shipping times, methods, and rates.

Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been processed, and a shipping notification with tracking details once your order has shipped.

Shipping Rates & Methods

We offer a variety of shipping options to meet your needs. The available shipping methods and rates are calculated at checkout based on your delivery address.

Domestic Shipping (within the U.S.):

  • Standard Shipping: Typically delivered in 5-7 business days.
    Cost: $5.99
  • Expedited Shipping: Typically delivered in 2-3 business days.
    Cost: $12.99

Free Shipping:

  • Enjoy free standard shipping on orders selected (before taxes).

International Shipping:

  • We offer international shipping to most countries. International shipping rates and delivery times vary depending on the destination and the weight of your order.
  • International Rates will be calculated at checkout.

Shipping Timeframes

  • Domestic Orders: Orders within the U.S. typically arrive within 7-14 business days depending on the shipping method selected and the destination.
  • International Orders: Delivery times for international shipments typically range from 7-21 business days based on the destination, customs, and the chosen shipping method.
  • Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your package by clicking on the tracking link or entering the tracking number on the carrier's website.

Lost or Damaged Items

We are committed to getting your order to you safely. If your order is lost or damaged in transit, please contact us at iambrand.ca@gmail.com with your order number. We will work with the shipping carrier to resolve the issue and ensure you are satisfied.

Address Changes

  • If you need to update your shipping address, please contact us immediately at iambrand.ca@gmail.com. Address changes can only be made before the order has been processed and shipped.

Questions?

If you have any questions regarding shipping or need assistance with your order, feel free to contact our customer support team at iambrand.ca@gmail.com. We're happy to help!